Privacy Policy

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Privacy Policy

Last updated: 8 August 2026

This Privacy Policy explains how JMA Plumbing & Heating collects, uses, stores and protects your personal information when you use www.jmaplumbingandheating.co.uk.

1. About JMA Plumbing & Heating

JMA Plumbing & Heating (“JMA Plumbing & Heating”, “we”, “us” or “the Business”) operates and manages this website and provides professional plumbing and heating services in Kent and surrounding areas.

Website: www.jmaplumbingandheating.co.uk

Business address:
48A Saltings Road
Snodland
Kent
ME6 5HA

Email: info@jmaplumbingandheating.co.uk
Telephone: 07832037016

JMA Plumbing & Heating is responsible for the personal information collected through this website and for enquiries relating to our plumbing and heating services.

2. Information we collect

We may collect personal information that you provide when you contact us by telephone, email or through an online contact form.

This may include:

• Your name
• Telephone number
• Email address
• Property or service address
• Details of the plumbing or heating service you require
• Information you provide about your enquiry, property or project
• Any other information you choose to provide to us

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser and device information
• Pages visited
• Website usage information
• Cookies and similar technologies, where applicable

3. How we use your information

We may use your personal information to:

• Respond to your enquiries
• Provide quotations and estimates
• Arrange appointments and site visits
• Provide plumbing and heating services
• Contact you regarding your enquiry or ongoing work
• Process and manage customer relationships
• Maintain business and service records
• Operate, maintain and secure our website
• Improve our website and services
• Prevent fraud, misuse or security issues
• Comply with legal and regulatory obligations

We will only use your personal information for purposes that are compatible with the reasons it was collected.

4. Lawful basis for processing

Under the UK GDPR, we may process your personal information using one or more of the following lawful bases:

Contract: Where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests: Where processing is reasonably necessary for purposes such as responding to enquiries, managing our business, operating our website, maintaining security and improving our services.

Legal obligation: Where we are required to process or retain information to comply with applicable UK law.

Consent: Where consent is required, such as for certain non-essential cookies or marketing communications. Where we rely on consent, you may withdraw it at any time.

5. Sharing your information

JMA Plumbing & Heating does not sell, rent or trade your personal information.

We may share your information only where reasonably necessary, including with:

• Trusted service providers who help us operate our website or business, such as website hosting, contact-form, payment, analytics or communication providers;
• Professional advisers where necessary;
• Regulators, courts, government authorities or other organisations where disclosure is required by law;
• Third parties where necessary to protect our legal rights, property, customers or business.

Where third-party service providers process personal information on our behalf, we will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining enquiry and customer information for as long as necessary to:

• Deal with your enquiry;
• Provide requested services;
• Manage an ongoing customer relationship;
• Maintain appropriate business records;
• Resolve complaints or disputes; or
• Comply with legal, tax, accounting or regulatory requirements.

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

7. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of your personal information;
• Ask us to restrict how your information is processed;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact:

JMA Plumbing & Heating
Email: info@jmaplumbingandheating.co.uk
Telephone: 07832037016

We may need to verify your identity before responding to certain requests.

8. Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly;
• Improve website performance;
• Understand how visitors use our website;
• Improve the user experience.

Where applicable, non-essential cookies will be used in accordance with applicable UK privacy and data protection requirements.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

9. Third-party websites

Our website may contain links to third-party websites or services.

JMA Plumbing & Heating is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Complaints

If you have concerns about how your personal information has been handled, please contact JMA Plumbing & Heating using the details provided above.

We will make reasonable efforts to investigate and resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about making a complaint can be found on the ICO website at ico.org.uk.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updates will be published on this page and the “Last updated” date will be amended accordingly.

Last updated: 8 August 2026